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Clearing blocked drains across Dublin since 1968 — day or night.

Privacy Policy

Last updated: 9/8/2026

1. Who we are

This Privacy Policy explains how Davis Drain Services (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website davisdrainservices.ie, contact us, or use our services.

For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is:

[Registered legal entity name] trading as Davis Drain Services 19 Balbriggan Street, Skerries, Co. Dublin Company registration number: [CRO number] Email: info@davisdrainservices.ie Phone: (01) 849 1706

If you have any questions about this policy or about how we handle your personal data, contact us using the details above.

2. The information we collect

We collect the following categories of personal data:

  • Contact and enquiry details you provide through our callout and quote forms: your full name, email address, phone number and the details of your enquiry.
  • Communication records: emails, phone calls and messages you send us, and our replies.
  • Service and account records: information relating to work we carry out for you, appointments, addresses where work is performed, and payment and invoicing details.
  • Marketing preferences: your consent to receive marketing communications, and any later withdrawal of that consent.
  • Technical and usage data: your IP address, browser type, device information, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Recruitment data: if you apply through our Careers page or send us a CV, the information contained in your application.

We do not intentionally collect special category data (such as health or biometric data). Please do not send us such information unless we specifically request it.

3. How we collect your data

We collect personal data when you:

  • Complete a callout, quote or contact form on our website.
  • Call, email or message us.
  • Engage our services or request a quotation.
  • Apply for a role with us.
  • Browse our website, through cookies and analytics tools.

4. Why we use your data and our legal basis

We only process your personal data where we have a lawful basis to do so. Below is how and why we use each type of data.

Enquiry details (name, email, phone, message) Purpose: to respond to your enquiry, provide a quote and arrange a callout. Legal basis: taking steps at your request before entering a contract, and our legitimate interest in responding to enquiries. Retention: up to 24 months from last contact if you do not become a customer.

Service, appointment and payment records Purpose: to deliver our services, manage the job, invoice and take payment. Legal basis: performance of a contract with you. Retention: 6 years after the end of the engagement, to meet tax and legal obligations.

Marketing preferences and contact details Purpose: to send you offers, updates and service reminders. Legal basis: your consent. Retention: until you withdraw consent.

Technical and usage data Purpose: to operate and secure the site, measure and improve performance, and deliver relevant advertising. Legal basis: your consent for non-essential cookies, and our legitimate interest in a secure, functional website for essential cookies. Retention: as set out in our Cookie Policy.

Recruitment data Purpose: to assess and manage your application. Legal basis: taking steps before a possible employment contract, and our legitimate interest in recruitment. Retention: 12 months after the recruitment process ends, unless you are hired.

You can withdraw your consent to marketing or to non-essential cookies at any time. Withdrawing consent does not affect processing carried out before withdrawal.

5. Cookies and tracking

Our website uses cookies and similar technologies to function correctly, to understand how visitors use the site, and to measure and improve our advertising. These include Google Analytics and Google Ads, loaded through Google Tag Manager.

Non-essential cookies, including analytics and advertising cookies, are only set with your consent, which you give through our cookie banner. You can change or withdraw your cookie preferences at any time.

Full details of the cookies we use, their purpose and their duration are set out in our separate Cookie Policy.

6. Who we share your data with

We do not sell your personal data. We share it only where necessary, with:

  • Service providers and processors who help us run our business, including our website host, IT providers, our marketing agency, and analytics and advertising providers (such as Google). These providers act on our instructions and are bound by contract to protect your data.
  • Professional advisers, such as accountants and legal advisers, where required.
  • Public authorities and regulators, where we are legally required to disclose information.

7. International transfers

Some of our providers, including Google, may process data outside the European Economic Area, including in the United States. Where this happens, we rely on appropriate safeguards recognised under the GDPR, such as the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses, to ensure your data receives an equivalent level of protection.

8. How long we keep your data

We keep personal data only for as long as we need it for the purposes set out in this policy, as described in the retention column in section 4. When data is no longer needed, we securely delete or anonymise it.

9. How we protect your data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure, but we take reasonable steps to keep your data safe.

10. Your rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data in certain circumstances.
  • Restrict how we process your data in certain circumstances.
  • Object to processing based on our legitimate interests, and to direct marketing at any time.
  • Data portability, to receive your data in a structured, commonly used format.
  • Withdraw consent at any time, where we rely on your consent.

To exercise any of these rights, contact us at info@davisdrainservices.ie. We will respond within one month. There is normally no charge, and we may need to verify your identity before we act on your request.

11. Links to other websites

Our website may contain links to third-party websites, including our social media pages. This policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.

12. Children’s privacy

Our services and website are not directed at children, and we do not knowingly collect personal data from anyone under 16. If you believe we have collected data from a child, please contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with the date it was last updated. Please check back periodically.

14. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Data Protection Commission:

Data Protection Commission 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland Website: www.dataprotection.ie

15. Contact us

Davis Drain Services 19 Balbriggan Street, Skerries, Co. Dublin Email: info@davisdrainservices.ie Phone: (01) 849 1706